Terms and Conditions

We fully guarantee our merchandise to be free of manufacturing defects and will accept any unused, defective items for full refund or exchange within 50 days of the purchase date. If for any additional reason your purchase does not satisfy you, please reach out to us at shop@virunga.org so we can process your request for a refund or exchange.

When you make a purchase to support the park, you may provide us with personal information (such as name, address, email address, telephone numbers and/or credit/debit card information) that you knowingly choose to disclose, which is collected on an individual basis for various purposes. Virunga Fund Inc. will receive and store only some of the information you enter on our website. Specifically, Virunga Fund Inc. does not store any credit card, checking, or other financial information you share. All financial transactions are processed through an independent third party. We ask for personal information so that we can fulfill your request and fulfill your order satisfactorily. This information is retained and used in accordance with existing laws, rules, regulations, and other policies. Virunga Fund Inc. does not collect personal information from you unless you provide it to us. If you choose not to provide any of that information, we may not be able to fulfill your request or complete your order, but you will still be free to browse the other sections of the websites owned and administered by Virunga Fund Inc.

Personally identifiable information is stored on our server and is not publicly accessible. Further, personally identifiable information is only accessed by Virunga Foundation. on a “need to know” basis. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

If you have any questions, concerns or comments about your purchase, please send us a description of your concern via email to shop@virunga.org.